1.Do you ship to international locations outside of the US?
We do not offer international shipping for now ! We will keep customers posted when there are any new updates.
2.My size is not available on the site, is it still possible to get the item?
No, unfortunately what you see on the site is all we have. We’re always adding new arrivals though, so be sure to check back and browse often!
3.How can I place an order?
Always open online
Place your order through our website, Surfthisclothing.shop.
Call or email our dedicated customer service team
+84 359 975 179 [email protected] (M-F, 9:30 AM – 5:30 PM est)
We will reply to messages within 2 business days and appreciate your patience during this time.
Contact your local store!
We will send you photos of styles you’d like to try, help with styling, and make recommendations based on your past purchases.
4.What is the status of my order?
You will receive an order confirmation via email after your order is placed. You will then receive an email with the tracking number once the order ships. If items are shipped separately, you will receive an email with a tracking number for each shipment. Tracking numbers can also be found by logging into your account or checking our Order Status page. From there you can click the tracking number for progress of your shipment. Please note tracking numbers may take one business day to update with the shipping partner.
5.Why The Color Of Received Clothing Is A Little Different From What I Saw Online?
The camera’s perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the appearance and mood about your favorite clothing, we hope you can keep it. We will give you a promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter.
6.Any Store Locations ?
We do have both a physical store and an online store, please check out our contact us page for more information.
7.Any Catalogs That I Can Buy From ?
With over so many new items every week, and hundreds of items on the site at any one time, plus constantly changing fashion news, trend features and advice, it would simply be impossible for a paper catalog to keep up.
Instead we prefer to focus our energy on providing our customers with a website where you can buy what you want when you want, 24 hours, 7 days a week and we believe that the images and catwalk give you a much more realistic view of the items you want.
8.What Currencies Can I Use ?
There are several currencies available as follows: US dollar.
9.Was I Charged Twice ?
Your credit card will only be charged once after your order ships.If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.
10.What kinds of payments are accepted?
Please review our Billing Term And Condition for more information.